Job Description
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WFH Customer Service Representative Job Description
Job Description:
We are currently seeking a WFH Customer Service Representative to join Lehman Website Design and Marketing. As a Customer Service Representative, you will be responsible for providing top-notch customer service to our clients and building lasting relationships. This role will involve working remotely from home.
Job Responsibilities:
- Responding to customer inquiries via phone, email, and live chat
- Handling customer complaints, issues, and escalations in a professional manner
- Processing orders, refunds, and exchanges
- Identifying and assessing customers' needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Maintaining accurate records of customer interactions and transactions
Essential Qualifications:
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent
- Proficiency in Microsoft Office and CRM software
Desired Experience:
- Minimum 1 year of customer service experience
- Experience working in a remote or work-from-home environment
Salary & Benefits:
The salary for this position ranges from $23,000 to $74,500 annually. We offer competitive compensation, remote work opportunities, professional development training, and a supportive team culture.
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Job Tags
Work at office, Work from home,