Job Description

Manager, Production Operations - New York, 10019, United States of America

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

The Manager, Production Operations oversees the end-to-end execution of production, fulfillment, and order management across multiple business channels including eCommerce, Tour, and Retail. This role ensures all manufacturing orders move efficiently from placement through delivery, driving operational accuracy, vendor accountability, and KPI performance for On-Time Delivery, Goods Receipt, and end-to-end cycle time. The Manager partners closely with Product Development, Logistics, Finance, and Brand Management to ensure timely movement of goods, data accuracy across systems, and alignment with financial and operational goals.

How you'll CREATE:

• Lead the production operations workflow from order placement through delivery, ensuring on-time and accurate shipment of all products, materials, and supplies.
• Oversee daily production and order tracking within ERP (Navision) and project management systems to maintain visibility to goods on order, WIP, and in transit.
• Manage vendor and 3PL communication to ensure adherence to production timelines, shipping accuracy, and documentation compliance.
• Ensure goods receipt and invoice accuracy by coordinating with Finance for timely payment processing and reconciliation.
• Maintain production dashboards and KPIs, tracking On-Time Delivery, cycle times, and exceptions across territories and suppliers.
• Proactively identify and resolve issues related to delays, shortages, damages, or data inconsistencies across systems.
• Supervise production operations coordinators or support staff, providing direction, workload management, and training as needed.
• Implement process improvements to strengthen data integrity, system efficiency, and operational accuracy across ERP and production tools.
• Drive cross-functional communication with Brand Management, Logistics, and Finance to ensure business continuity and performance alignment.
• Maintain an organized view of outstanding production orders and report status updates to leadership on delivery performance and potential risks.
• Champion operational excellence and team collaboration, managing up where necessary to remove roadblocks and improve throughput.

Bring your VIBE:

• 3-5 years of experience in production operations, supply chain, or order management, preferably in consumer products, apparel, or entertainment merchandise
• Experience using Navision (Microsoft Dynamics) or similar ERP system
• Advanced proficiency in Excel, including pivot tables, V-lookups, and data reporting
• Strong understanding of production manufacturing and vendor management processes
• Excellent organizational, analytical, and problem-solving skills
• Strong communication and interpersonal skills for cross-functional coordination
• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Bachelor’s degree in Business, Supply Chain, Operations, or related field preferred

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